Refund Policy

Our Commitment

We want you to be happy with your purchase from Trio Designs & Print. If something isn’t right, we’ll do our best to put it right in line with the policy below.

Customised / Personalised

Customised or personalised items (including items with names, logos, embroidery or any other custom design) are non‑refundable unless they are faulty. If your customised item arrives damaged, faulty or not as described, please contact us within 14 days of receiving your order with your order number and clear photos of the issue. Once we’ve confirmed the fault, we will offer a repair, replacement or refund.

Non‑Personalised & Conditions

For non-personalised items, we offer a full refund if the item is faulty or damaged. Please contact us within 14 days with photos. Items must be in original condition. This does not affect your rights under UK consumer law.

Accessibility Statement

Trio Design & Print is committed to making our website accessible and easy to use for everyone, including people with disabilities. We are continually working to improve the user experience and to apply relevant accessibility standards where we can.

Our efforts include:

Using clear headings and simple language
Aiming for good colour contrast between text and backgrounds
Designing pages so they can be navigated using a keyboard where possible
Adding alternative text to images where it helps explain important content

If you experience any difficulty using our site, or if you have suggestions to help us improve accessibility, please contact us. Let us know which page you were on and what problem you had, and we will do our best to help and to fix the issue where possible.

Contact for accessibility issues:
Email: trio.designs@icloud.com

We will review this statement and our website on an ongoing basis as we continue to develop our products and services.